Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
1 Information We Collect
When you work with DevNetixByte for test case development and execution services, we collect information that helps us deliver better results for your projects. This isn't about gathering data for the sake of it – everything we collect serves a specific purpose in improving our testing services.
Name, email address, phone number, and company details when you reach out to us or request our services.
Technical specifications, software requirements, testing parameters, and project timelines you share with us.
Emails, meeting notes, and project discussions to maintain clear communication throughout our collaboration.
System information, test results, bug reports, and performance metrics related to your testing projects.
We don't collect unnecessary personal information. If we need additional data for a specific project, we'll always ask for your permission first and explain exactly why we need it.
2 How We Use Your Information
Your information helps us deliver comprehensive test case development and execution services. We use the data you provide to understand your project requirements, create effective testing strategies, and ensure our deliverables meet your specific needs.
Project communication relies on the contact details you share – we use these to send updates, discuss findings, and coordinate project timelines. Technical data from your systems helps us identify potential issues and optimize our testing approaches for better results.
We never use your project information for our own product development or share technical details with other clients. Your testing data and project specifications remain confidential to our working relationship.
3 Information Sharing and Disclosure
DevNetixByte doesn't sell, rent, or trade your personal information to third parties. Your project data and contact details stay within our team unless you specifically authorize us to share information with your designated stakeholders.
There are limited situations where we might need to share information: when required by Thai law, to protect our legal rights, or if you ask us to coordinate with your other service providers. In these cases, we'll inform you beforehand whenever legally possible.
Sometimes we work with trusted partners for specialized testing tools or infrastructure. These partnerships include strict confidentiality agreements that protect your information with the same standards we maintain internally.
4 Your Privacy Rights
Under Thailand's Personal Data Protection Act and our commitment to transparent business practices, you have several rights regarding your personal information:
To exercise any of these rights, contact us at info@devnetixbyte.com with your specific request. We'll respond within 30 days and guide you through the process.
5 Data Security Measures
Protecting your information is fundamental to our business operations. We implement multiple layers of security to safeguard both your personal details and sensitive project data.
All data transmissions use SSL/TLS encryption, and sensitive files are encrypted both in transit and at rest using industry-standard protocols.
Only authorized team members can access client information, with role-based permissions ensuring people see only what they need for their work.
Regular security updates, firewall protection, and monitoring systems help prevent unauthorized access to our servers and databases.
We conduct quarterly security reviews and maintain detailed logs of all data access to ensure our protection measures stay effective.
While we maintain strong security practices, no system is completely immune to threats. We continuously update our security measures and will notify you promptly if any incident affects your information.
6 Data Retention and Deletion
We keep your information only as long as necessary to provide our testing services and meet legal requirements. Project-related data typically stays active during our collaboration and for two years afterward to support any follow-up questions or additional testing needs.
Contact information remains in our system until you request removal or we haven't had business contact for five years. Technical testing data gets archived after project completion and permanently deleted after seven years unless you specify different requirements.
Some information may need to be retained longer for legal compliance, such as financial records or contracts. We'll always inform you if legal requirements prevent immediate deletion of your data.
When you request data deletion, we'll remove your information from active systems within 30 days. Archived backups are purged during our regular quarterly cleanup cycles.
7 International Data Transfers
DevNetixByte operates primarily from Thailand, where we store most client information. Occasionally, we use cloud services or specialized testing tools hosted in other countries to deliver comprehensive testing solutions.
When your data needs to cross borders, we ensure adequate protection through appropriate safeguards like standard contractual clauses or working only with providers that maintain equivalent privacy standards to Thailand's Personal Data Protection Act.
You have the right to know when your information is processed outside Thailand and can request details about the specific protections in place for your data.
8 Cookies and Website Data
Our website uses minimal cookies to improve your browsing experience and understand how visitors use our site. These small files help us remember your preferences and provide relevant information about our testing services.
We use essential cookies for basic website functionality, analytics cookies to understand site usage patterns, and preference cookies to remember your settings. We don't use advertising cookies or share website data with marketing companies.
You can control cookie settings through your browser preferences. Disabling cookies won't prevent you from accessing our services, though some website features may work differently.
Compliance with Thailand's Personal Data Protection Act
This privacy policy complies with Thailand's Personal Data Protection Act (PDPA) of 2019. As a Thai-based business, we adhere to local data protection requirements while maintaining international best practices for information security.
If you have concerns about how we handle your personal information or want to file a complaint, you can contact Thailand's Personal Data Protection Committee through the Office of the Personal Data Protection Committee or reach out to us directly for resolution.
9 Policy Updates
We review and update this privacy policy annually or when we make significant changes to our data practices. Updates reflect changes in our services, legal requirements, or improvements to our privacy protections.
When we update this policy, we'll notify existing clients by email and post the new version on our website with a clear update date. Significant changes that affect how we use your information will include a summary of key modifications.
Continued use of our services after policy updates indicates acceptance of the new terms. If you disagree with changes, contact us to discuss your options or request data deletion.
Questions About Your Privacy?
We're here to address any concerns about your personal information and data privacy. Reach out to us directly for clear answers about our practices.
Our team typically responds to privacy inquiries within 48 hours during business days. For urgent data protection concerns, please mention "Privacy Urgent" in your subject line.